Before departure
Confirm attendance, vehicle condition, load quality and the day’s priorities before vans leave. A problem found at the depot is usually cheaper to solve than the same problem found on route.
During service
Drivers need to know which issues to raise, when to raise them and who owns the next decision. A small number of useful checkpoints is better than constant messages with no clear response.
At close-out
Record vehicle faults, customer issues and avoidable delays while the detail is fresh. Assign the follow-up before the team goes home so the next shift starts with the answer, not the same surprise.